How To: Get DNP Printer (DSRX1, DS40, DS80) Print Count and More

Ever wonder how many prints you have left on the media in your DNP DSRX1, DS40 or DS80 printer? None of us like to get our photo booths to a gig only to find out we do not have enough media with us. This how to will show you how to quickly identify this using the PrinterInfo utility from DNP. As an added bonus this utility also will give you the lifetime prints of the printer (Life Counter) along with other information about your printer such as firmware version and serial number.

Steps:

  1. First thing you need to do is download the PrinterInfo application from DNP's website. You can find it at http://www.dnpphoto.com/drivers/ towards the bottom under the heading PrinterInfo. There are two downloads list there, the full installer and installer/upgrade. If your PC has the Microsoft .NET Framework version 3.5 installed you can download the installer/upgrade otherwise you will need to download the large full installer. I recommend you check if you have .NET 3.5 installed and save yourself a couple hundred megs of unnecessary downloading. You can follow the steps outlined here to quickly verify its installation.
  2. Once your download is complete execute the file (setup_printerinfo_X.X.exe) and install the application. The application will install in the directory C:\DNPPIA\PrinterInfo.
  3. Navigate to this directory (folder) and execute (double-click) PrinterInfo.exe. You will be prompted with a message box similar to the following. This is a warning notifying you NOT to run this application while the printer is printing (I guess bad thing will happen).DNP PrinterInfo Utility Warning
  4. Click yes on the warning (if you are indeed not printing) to continue launching the application. After launching information for each printer connected to the system is displayed in a grid on the screen.PrinterInfo Utility
  5. The information displayed by PrinterInfo is described below:
    • Printers – PrinterInfo lists most DNP OEM printers attached to the system. The printers are listed in an x - y format
      where x represents the printer model, and y represents the order that the printer appears in the list.
    • Media Remaining – This column lists (approximately) the number of prints left on each printer’s set of media.
    • Life Counter – This column lists the total number of prints that each printer has done over its lifetime. If a printer’s motherboard is replaced with a new motherboard, the life counter will go back to 0.
    • 5x7/6x8 — This column estimates the number of 5x7 or 6x8 prints made using 6x8 media on a DS printer.
    • Counter A – This column displays the value of Counter A, a volatile memory address on the printer’s motherboard. The value is increased by the same amount as the life counter after every print.
    • Counter B – This column displays the value of Counter B, a volatile memory address on the printer’s motherboard. The value is increased by the same amount as the life counter after every print.
    • Media Size – This column lists the type of media that each printer is using.
      • 3.5x5
      • 6x8
      • 8x12
      • 4x6
      • 6x9
      • 5x7
      • 8x10
    • Status – This column displays the status of each printer.
    • Firmware – This column displays the firmware that each printer is currently using.
    • CVD – This column displays the name of the color profile that has been assigned to each printer.
    • Serial Number – This column displays the serial number for each printer.
    • Refresh – Clicking this button will update all the printer information displayed in the grid. This button is to be used
      mainly to update the printer status after an error has occurred. For example, you can attempt to correct a paper jam
      and click the refresh button afterwards to see if the error has been cleared.

DNP has a nice Quick Reference Card for this utility also on their website, you can download it on the same page or directly at http://www.dnpphoto.com/downloads/DS/PrinterInfo/PrinterInfo_1.1_QRC2.pdf

If you have found this resource helpful please leave a comment below and share this with anyone you know would benefit from it.

 

  • Minh

    I've already been doing this and this is an amazing program to have.

    • It is a great little utility. I have been shocked as of late by the number of people that do not know about it. This is why I thought I would share this how to

  • Brents

    Hi this sounds like a great tool, i am having some trouble installing it... do i need to download the printer firmware as well?

    • You should only need to download the utility. You will obviously need a printer hooked up to get the information.

      What operating system are you using?

  • engishfil

    Despite needing to run it on Parallels on my MBP it is still a very useful tool.

  • dms studio

    What an horrible printer ! Today, i lost a client again beacuase of the same reason "system error". Never again

  • Stu Shapiro

    Thanks so much for this info. Is there a way to send a notification email when the printer runs out of paper? My printers are off site and i am looking for a solution to commercially manage them and know when they are out of paper to go service them. Any suggestions?

  • Is there a way to refresh the numbers when you load a new roll?

    • You have to close the application and then open it again.

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